Terms & Conditions

Our Guarantee
Arbor Assays is committed to providing quality products. Any product that does not meet the performance standards indicated on the accompanying Technical Datasheet will be replaced at no charge within 60 days. No guarantee of performance is made for novel or unknown applications of our products.

Written confirmation of phone orders is NOT required. Please mark all confirming orders as “Confirming Order” to avoid duplication. Standing orders may be arranged for items used on a regular basis and receive the corresponding discount for the total quantity ordered.  Please contact us for Quantity Discounts on any of our products.

USA and Canadian orders received before 3:00 PM EST are normally shipped the same day, Monday-Thursday and delivered the following business day. All orders are shipped via Federal Express unless otherwise requested. Shipping charges are prepaid F.O.B. Ann Arbor, MI and are added to the invoice. Foreign customers from countries that do not have a Arbor Assays distributor may order directly from us. Upon receipt of a foreign order, we will issue a pro forma invoice or the order can be paid via credit card. The invoice will include a charge for shipping and handling. We may require payment before product will be shipped. If you have a Federal Express account or other preferred courier, we prefer to bill shipping, duties and taxes to your account. Customs duties, taxes and any VAT fees are the responsibility of the recipient and are separate from our shipping charge.

Terms of payment are net thirty (30) days from the date of shipment. A 1.5% service charge per month is added for accounts past due over 30 days. Arbor Assays reserves the right to withhold shipments if accounts are past due.

Arbor Assays reserves the right to change prices at any time without prior notification. Prices quoted are U.S. Dollars. The purchaser assumes responsibility for any applicable tax.  Please contact us for Quantity Discounts on any of our products.

Please call customer service before returning any products for refund, credit or replacement. NO returns will be accepted for opened materials. Prior authorization is required for all returns. Unopened product returns in condition for sale may be subject to a restocking fee of up to 25% and return shipping.

The product described in the kit insert or datasheet is for laboratory research only. It must not be used on or in human subjects or for clinical diagnosis. Nothing disclosed in this literature is to be construed as a recommendation to use our products in violation of any patents. Arbor Assays is not responsible for patent infringements or other violations that occur with use of these products. The product descriptions are accurate to the best of our knowledge. Since research applications of Arbor Assays products are subjected to variable influences beyond our control, the products are offered without performance warranty, expressed or implied. Arbor Assays will not be liable for any loss, damage, or expense that might result from the sale, storage, handling, use or inability to use these products. Arbor Assays guarantees that the product described in this datasheet is consistent in all respects with its written description contained therein. Changes in physical criteria of any product will be reflected in the current Product Insert for that product. If such changes are made, the Product Insert description will supersede that contained elsewhere.

When we can improve the quality or performance of the product we will update the Product Insert immediately.  Only use the Product Insert with the product you received.  We typically ask for an E mail address for the end user of the product so that any important changes to protocols may be immediately sent.

Subscribe to our mailing list

Sign up to our e-mail newsletter and receive updates and special offers.