The experts at Arbor Assays are here to help with any technical questions you may have regarding the use of our assays and other advice!

Browse through these FAQs to find answers to our most frequently asked questions! If you have a question that has not been answered, we would love to hear from you! Please complete the form at the bottom of this page, and a member of our team will be in touch.


    • Orders received Monday through Wednesday are typically shipped the same day with FedEx 2-Day delivery. US orders are available to ship Thursday with expedited shipping for Friday delivery.
    • For international orders, please see our distributor page for ordering details within your country.
    • International customers from countries that do not have an Arbor Assays distributor may order directly from us. Contact customer service for details.
    • Our kits are carefully packaged, taking into account travel times so that the integrity of the product is maintained during shipping.