We Believe In:
- Treating everyone and everything with dignity and respect
- Looking after our customers
- Working with our vendors
- Encouraging our employees
- Contributing to our community
- Giving back through charitable efforts
- Recycling everything we can
- Respecting our environment
How we work with you
We will give you the best technical and customer service support of any company. Our Customer and Technical Support scientists go out of their way to help you obtain the right product to achieve an accurate analytical result in a simple straightforward unambiguous experiment. That is why so many of our customers make comments like:
“Wow! You really are the best source of ALL information!”
(JB, St. Joseph Hospital, Bangor, ME)
Where We Came From
The founders and top scientists from Arbor Assays have been researching and developing high quality assay kits since 1982. We grew up making FDA-regulated in vitro diagnostic products for human disease detection. When we started to make products for the life sciences market in 1991 we realized that sensitivity, speed, convenience, quality and service were not associated with these products. We changed that for you.
On January 1, 2017, Arbor Assays became the world’s first Employee-Owned life sciences company by way of a perpetual employee benefit trust (EBT). As an EBT, the board of directors ensures that the company remains an independent entity for the benefit of customers and employees. For the customer, employee ownership means that the company can be counted on to continuously experiment, innovate, and provide high-quality products. For employees, ownership means increased job security and career satisfaction without the fear that Arbor Assays will be sold out to a larger development company.
The employees of Arbor Assays have more than 50 years combined experience in designing, developing, building and manufacturing assays for research use only and FDA in vitro diagnostic markets.
We NEVER compromise on Quality. Throughout the website you will see the phrase “N-Cal™” on several of the pages. This refers to kits where the standard is calibrated to WHO or US National Institute of Standards and Technology (NIST) Reference Materials. Any kit is only as good as the standard that it is referenced against.
What We Do
Novel detection and immunoassay kit development and manufacturing – for our own products and for the Contract Assay Services we provide:
Contract Chemical Synthesis Routes, Hapten Labeling and Antibody Generation, Specialized Sample Testing Services
Our commitment is to our customers, our suppliers, our community, our environment and ourselves. Our goal is to treat everyone with respect and with courtesy as in the quote attributable to Mahatma Gandhi.
A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.